Getting help

On the dashboard, open the Crisp chat bubble. It is available on dashboard pages when that deployment has Crisp enabled, including sign-in and Billing. There is no separate support menu item. Details are in In-app support chat.

After you sign in, support already receives your email, display name, user ID, and the active workspace name, ID, and plan. Still add the route, approximate time, browser, expected result, actual result, and the visible error. Include the video ID, invoice number, or migration ID when the issue is about one record.

Retry the action once and note whether it is limited to one workspace, browser, or role. Copy the workspace ID from Settings → General if you are writing from email instead of the bubble.

Never send passwords, verification codes, access tokens, full payment-card data, or private API credentials. Permission issues are often resolved by reviewing Roles and permissions.

Ask AI answers product questions inside the app. It does not replace the Crisp conversation with support.

Frequently asked questions

Where is the support button?+

Use the Crisp bubble on the dashboard. The sidebar does not have a Chat with us item.

What should I verify first?+

Confirm the active workspace, route, and your current role before changing anything.